Frequently Asked Questions

1. Which Dynamic Media Account to use?

You can use any Dynamic Media account of yours as usual. The default Dynamic Media account is DynamicMediaNA.

2. Which license is required for enabling translations for my site?

Request for a Microsoft Translator license to be configured on your instance. You should then be able to translate your site into different languages.

3. How to get the new content fragment picker enabled for my Content Fragment block?

As this feature is behind feature toggle, it will only work on org's which have this feature enabled. Please enable it by requesting the feature FT | SITES-25584 on slack channel #release-toggles along with your org details.

4. Having trouble publishing the pages?

Verify all referenced images and content fragments are published.

5. Having trouble publishing the pages?

Verify all referenced images and content fragments are published.

6. How does Mobile App content update?

Make sure you publish your content like fragments and dynamic media templates since Mobile app uses GraphQL to render the content from the publish tier.

7. My form’s submitted data didn’t show up in spreadsheet/excel?

Make sure to check the name of form fields and column name of excel match.

8. Dynamic Media Smart Crop doesn’t work on live EDS pages (...aem.live)?

It works on author, but to make it work on live, it’s on the product’s roadmap.

8. Why is the new Content Fragment Picker not showing up even after upgrading to the latest version?

The code for Content Fragment Picker is already there however to get it working, there is a small feature toggle that needs to be enabled on your org.

To get it enabled : Contact on slack channel #release-toggles with your request along with your org name to enable feature FT | SITES-25584.